The Consortium is a non-profit alliance of organizations focused on innovation for customer interaction

Upcoming Events

• September 15-17
  Program Team Meeting
  KCS 5.0 - the next generation of KCS
  Location: Salt Lake City, UT
  
• September 22-24
  Knowledge Management Foundations Workshop: The KCS^sm Principles
  Silicon Valley area, CA
• October 3-6
  TAUS User Conference 2010
  Portland, OR
• November 10-12
  Member Summit
  Orlando, Florida

Recently Published

• KCS Verified v4 Updates (Press Release)
  The Consortium Announces Updates to the KCS Verified v4^sm Program for Technology and Trainers
• Mentor Graphics (Case Study)
  KCS is a Team Sport
• Verisign Security Services (Case Study)
  KCS at Work: Improving the
  Customer Experience
• KCS Measurement Matters (Paper)
  Benefits and Organizational Measures of Knowledge-Centered Support

Consortium Blog

Check out our blog for weekly updates, information on events, and highlights of the year. We encourage Consortium members to add comments.

See our blog >

Observations on Innovation