Events

Leadership Committee Meeting
December 8-10
Avon, Colorado

Program Team Meeting
January 12-14
St. Petersburg, FL

Program Team Meeting
February 25-27
Aliso Viejo, California

Program Team Meeting
April 1-3 (tentative)
Houston, Texas

Executive Summit
April 27-29, 2009
Washington, D.C.

KCS Workshop Schedule

Events page

Just Published

Mentor Graphics--KCS is a Team Sport

Verisign Security Services--KCS at Work: Improving the Customer Experience

KCS Measurement Matters--The Benefits and Organizational Measures of Knowledge-Centered Support

Consortium News

Member Update--Summer 2008

 

How much more productivity can we get from our people and processes? Rather than continuing to invest in doing what we do faster, better, cheaper, maybe we need to look at doing something altogether different.

Knowledge-Centered Support - KCS
a new way of managing your support information.READ MORE >

Adaptive Organization (AO™) a model for supporting the whole customer experience.READ MORE >

Multi-Vendor Support collaborate across organizational boundariesREAD MORE >

Support Value Model a balanced scorecard for the Betty model.READ MORE >