The Consortium is a non-profit alliance of organizations focused on innovation for customer interaction

Upcoming Events

• July 17, July 31, Aug 14, Aug 28, 2009
  Summer Series Program Team teleconferences
• July 20, 2009
  Multi-vendor Scenario Session
  Hosted by Dell, Round Rock, Texas (near Austin)
• September 16-18, 2009 (tentative)
  Program Team Meeting
  Jersey City, New Jersey (just outside New York City)
  
• November 11-13, 2009
  Consortium Member Summit
  Plano, Texas

Recently Published

• Symantec Enterprise Support (Case Study)
  Acknowledging and Mapping the Support Network
• Mentor Graphics (Case Study)
  KCS is a Team Sport
• Verisign Security Services (Case Study)
  KCS at Work: Improving the
  Customer Experience
• KCS Measurement Matters (Paper)
  Benefits and Organizational Measures of Knowledge-Centered Support
• Summer '08 Update