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Members

Members of the Consortium represent companies that are known for their leading-edge approach to Customer Support.

Innovators

Our award for commitment and sustained contribution to the Consortium's mission.

KCS Adopters

Companies using our Knowledge-Centered Support program dramatically improve their customer service approach.

"Nobody ever came up with a great idea all by themselves."

- Thomas Edison

The Consortium members create innovative ideas through a process of collective thinking and collective experience. The Consortium's work integrates academic research and emerging business trends with the members' operational perspectives. The result is innovative operational models that improve the customers' support experience.

Rather than make incremental improvements to current processes the Consortium develops new innovative ways to deliver outstanding customer support.

The Consortium is a non profit alliance of support organizations focused on innovation for the support industry. For a current list of members and Consortium programs please visit our web site:
Members
Consortium Services

Benefits of Consortium Membership (all levels)

All levels of Consortium membership include:

• Distribution of member updates, white papers and briefs



• Access to the Consortium website, library and online resources to all member company employees



• Special member rates on the Annual Member Summit, Executive Summit, workshops and member services



• Individual development (for the attendees)
• Industry level perspective
• Strategic level thinking - step away from the day-to-day demands
• Research from other industries and disciplines