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Greg Oxton
Greg Oxton is Executive Director of the the Consortium for Service Innovation. Greg has extensive experience in the support business. In his 16 years at IBM, he held management positions in customer-service operations, planning and support strategy development. Greg managed a major worldwide support reengineering effort at Tandem Computers and then became the Director of Global Support Planning for Tandem. Prior to joining the Consortium he held the position of Sr. Director of Business Development at N.E.T. Greg’s specialty is customer service strategy and organizational development.
As a member of the Consortium while at Tandem and N.E.T., Greg participated in the Strategic Issues Working Group which defined the Multi-vendor Support Strategy. He joined the Consortium staff in July of 1996.
Melissa George
Melissa is the Program Director for the Consortium. She is responsible for running the Consortium's Knowledge-Centered Support and Adaptive Organization program teams, as well as the "KCS Verified" certification program for knowledge management software vendors. Melissa has more than a decade of experience assisting service organizations adopt knowledge-based business strategies
Lisa Huntzinger
Lisa is the Consortium's Operations Manager. She handles membership invoicing and accounts payables as well as the membership database and updates for the web site.