Consortium for Service Innovation™ The KCS Practices

KCS represents a new way to think about and manage support.

We hope the information on this page is helpful in your success with the KCS methodology. For more information about the Consortium for Service Innovation please click our logo on the left.

KCS Practices Guide v.4 - Everything we know about the KCS Practices (.doc)

Other interesting KCS resources

KCS Benefits and Measures (new!) (.doc)

KCS Roles and responsibilities table (.doc)

Sample quick reference guide (.doc)

Frequently asked question about KCS - for the communications plan for KCS adoption (.doc)

Content survey "How Good is Good Enough"[.ppt]

KCS Benefits Calculator [.xls]

Funnel and the cloud slide deck [.ppt]

Funnel and the cloud paper [.pdf]

Performance assessment and radar charts [.ppt]

Thoughts on taxonomy, classification and structure (.doc)

Right to use with Attribution - We are using an open source model for the licensing of the documents on this page