Printable versionTo be KCSsm Verified the product must demonstrate it has 90% of the functionality outlined in the KCS Verified Criteria [.pdf].
The fact that these products have achieved the KCS Verified designation does not relieve the buyer of doing due diligence on the product functionality. In particular, buyers should be sure to understand the products functionality for authoring and searching and confirm that the vendor's approach will support the buyer's needs.
The following products are KCS Verified (in alphabetical order by company):
"ATG KnowledgeCenter" release 6.0 from ATG
"ATG Knowledge" release 2006.2 from ATG
BMC Remedy Knowledge Management 7.x
BMC Knowledge Management Express 9.x
DBKay and Associates OsKCS
HP ServiceCenter and HP Service Manager 7
Infra Enterprise, release 7.03
Infra Enterprise, release 8.0
InQuira 7 Intelligent Search, Information Manager, Contact Center Advisor, and Analytics
"KANA IQEJB " version 9 from KANA
"KNOVA Contact Center" release 6.5 from KNOVA Software, Inc.
"Knowledge Accelerator", release 6.0
Intelligent Assistance Suite, release 6.5 from SupportSoft
"KnowledgeBase.net", release 5.0 from Talisma
"RightAnswers Unified Knowledge Suite", release 4.51
ServiceDesk and ActiveKnowledge version 7.0 from Touchpaper