Printable version"Which knowledge products or technologies support the KCSsm practices?" This is a question which is always asked by forward-thinking support organizations who are implementing KCS. While the Consortium for Service Innovation members have worked to evolve the KCS methodology, we do not evaluate or recommend tools or technology.
Now for the first time, the Consortium is offering knowledge management vendors the opportunity to demonstrate their support of the KCS practices. Through the KCS Verified program, vendors may demonstrate their products support the minimum functionality for KCS and can have their products designated as KCS Verified.
What is KCS Verified?
KCS Verification is a formal process of assessing product functionality. The Consortium has developed a list of minimum functional criteria and a set of scenarios through which vendors demonstrate their tools' ability to support the KCS practices.
What are the benefits of KCS Verified?
Once the formal process of verification is complete for a product, the vendor will have specific rights and privileges to marketing materials.
A KCS Verified Marketing Guide is available which includes:
- KCS Verified logo for use on software packaging, marketing materials, web site and trade show advertising.
- A Verified Logo Style Guide defining acceptable use of the logo and color information.
- Guidelines for a quote from the Consortium should the vendor wish to issue a press release about attaining KCS Verified status.
Additionally, a listing of Verified products will be maintained on the Consortium web site with links to the vendors' web page.