The SSWG is a joint effort of the Desktop Management Task Force (DMTF) and the Consortium. This initiative has resulted in an open standard Common Information Model (CIM) version 2.5.
Utilizing the techniques promoted by Peter Schwartz in "The Art of the Long View", the SFT provides a strategic look at what is on the horizon for customer service.
A standards-based business framework that will enable service organizations to interact efficiently across organizational and corporate boundaries.
All Consortium strategies, business models, standards and guidelines are produced through the activities of program teams. The Consortium program teams produce white papers, business frameworks, specifications, implementation guides and best practices based on experience and results from member implementations. The work and results of the program teams are reported at the annual member conference held each year in October.
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