KCS Training
The Consortium for Service Innovation is the source for Knowledge-Centered Service (KCS®) resources and the only authorized certifying body for KCS.
Available KCS Training
Self-Paced Online Training
Getting Started
Describing the “why” and the “what” of KCS, these trainings are key for building a shared understanding for everyone involved in a KCS implementation.
Defining Digital Transformation
This online, self-paced course sets the context for the knowledge journey. What do we mean by digital transformation and why is it important?
KCS v6 Fundamentals
This online, self-paced course introduces the basics and benefits of KCS. An optional certification exam is available.
Deep Dive
People who want to deepen their KCS knowledge participate in a KCS v6 Practices workshop. This is especially key for KCS Program Managers, anyone serving on a KCS Council, KCS Coaches, and Knowledge Domain Experts.
KCS v6 Practices Workshop
This thorough, trainer-led workshop is intended for anyone seeking a deeper understanding of KCS Principles, Concepts, and Techniques. An optional certification exam is available.
Get Specific
KCS Coaches and Knowledge Domain Experts have additional hands-on workshops available.
KCS v6 Coach Workshop
Intended for those individuals who hold either a KCS Coach or Support Coach role, this workshop provides individuals with the skills and techniques needed to encourage, inspire and support change.
Knowledge Domain Analysis Workshop
This custom, trainer-led workshop is designed to help organizations get started with a Knowledge Domain Analysis program.
For Managers
After completing the Digital Transformation Fundamentals and KCS v6 Fundamentals courses, Managers progress to the following.
Managing a Knowledge Centered Workforce
This online, self-paced course talks about what’s different when managers are leading in a knowledge-centered environment.
KCS v6 Leadership Workshop
This thorough, trainer-led workshop is intended for supervisors and first- and second-line managers, and anyone who wants to optimize and sustain KCS benefits.
Self-Paced Training & Exams
- KCS v6 Fundamentals & Exam
- Digital Transformation Fundamentals
- Managing in a Digital Economy
- Intelligent Swarming Fundamentals & Exam
Instructor-Led Training & Exams
- KCS v6 Practices Workshop & Exam
- KCS v6 Coach Workshop
- Knowledge Domain Analysis Workshop
- KCS v6 Leadership Workshop
- KCS v6 Trainer Exam
The Only Certifying Body for KCS
The Consortium for Service Innovation, whose Members created and maintain the KCS methodology, is the only certifying body for KCS. We offer KCS certification for people and KCS designations for KCS Verified Tools, KCS Aligned Tools, and KCS Aligned Services.